Energy Companies – my story with eDF

I watched GMTV’s Martin Lewis talk about how to deal with saving money on energy.

So today, I created an account for feeding in my energy use.

I then read all my meters and input the figures, in the process I thought I’d read all my previous correspondence (received via email) and review my account.

Once I got nearly all the way through the review service on eDF’s web site, a pop up box appeared.

“Do you want to chat live to a member of staff?”

Here’s the chat – copied and pasted across ! Date 30th October 2013.

===============================================================

Welcome to EDF Energy’s Live Chat Service. We’ll be with you in a moment. Just so you know, this Live Chat will be recorded for training and monitoring purposes.
Thanks for waiting.

You are now connected with Sneha.

Sneha: Welcome to EDF Energy Online Customer Service Team. You’re chatting with Sneha. How may I help you today?

Simon Hamer: thinking of going fixed, then another issue

Sneha: Okay.

Simon Hamer: to 2017

Sneha: So if I got you correctly you want to switch tariff to March 2017

Simon Hamer: i’m considering it … need a quote first

Sneha: I would request you to please login to My Account.

Simon Hamer: Can you see how much my account is in credit by since I have input up to date meter readings.

Sneha: I will check that for you.

Sneha: In the meantime I would request you to please go to account details and then change tariff option.

Sneha: You will see the tariff available and the annual cost.

Simon Hamer: done that, but I’m not going to commit to you, until we resolve this excess amount of our money that you hold.

Sneha: I am checking the account.

Sneha: Thank you for waiting.

Sneha: I see have billed the account and after the bill the account is £546.51 in Credit

Simon Hamer: Our estimated annual usage from you is £805 … so you should reduce payments to a minimum of say £10, until this is reduced to say £200 at which point we would still be 3 months ahead. Is this possible.

Sneha: I am checking on it.

Simon Hamer: Our usage will drop further as our daughter is now at Uni .. and we all know what daughters are like with water usage in showers.

Sneha: I understand my working with the direct debit calaculation.

Sneha: Please bare with me

Simon Hamer: no worries Sneha … if you agree to do this, I’ll move to the fixed tariff until 2017, and eDF will have us as customers for a further 4 years. That’s a good deal for both of us.

Sneha: I completely understand.

Sneha: Thank you for waiting Simon.

Sneha: I have calulated the directy debit and the mimimun that I can reduce it to £30 for gas and electricity

Sneha: The current Direct debit is £54

Simon Hamer: Yes it is … but our currect usage is just under £70 a month, and you therefore have almost 8 months money already held by you … asking us to pay £54 now is quite frankly ridiculous, and even on the blue tariff it says we’ll use £61 a month.

Simon Hamer: Ask a supervisor … get them to see sense. I understand you have guidelines, but common sense has to prevail.

Sneha: I will change it to £30

Sneha: Will that help?

Sneha: I haven’t heard from you for a while.  Are you still there?

Simon Hamer: Yes, I am, have you read my last request to ask a supervisor ?

Sneha: I have consulted my supervisor that even if you change the tariff we will set the direct debit to £30 and not £61

Sneha: Simon will it be okay if I transfer the chat to my supervisor?

Simon Hamer: Sure !

Sneha: Okay.

Sneha: Please be connected.

Kiran: Hello Simon, This is Kiran Floor Manager.

Simon Hamer: Hello Kiran

Kiran: Allow me few minutes while I go through your conversation with Sneha to help you in best possible way.

Simon Hamer: Yes, read the chat first, and then we can chat further.

Simon Hamer: Sneha has been excellent

Kiran: Thank you for the Feedback Simon.

Kiran: I have reviewed and can suggest you that based on your meter readings for the month of June and the read you have provided today our calculations shows that we can set up the Direct debit minimum to £30.00.

Kiran: You can choose the March 2017 tariff and we will set up the Direct debit of same amount of £ 30.00 per month for Gas & Electricity together.

Simon Hamer: So the balance will transfer across .. ?

Kiran: Will that be okay with you Simon ?

Simon Hamer: messages crossed

Simon Hamer: will the balance transfer across from one scheme to another ?

Kiran: The account remains the same, however the Tariff only change so the account balance will be adjusted in the next bill.

Simon Hamer: Please confirm you have altered it to £30, and I will authorize the 2017 tariff.

Kiran: Allow me a moment.
Kiran: I’am amending your Direct Debit amount , however it will be affective from December 2013 as because your Direct debit date is 04th of every month and we have to send the request to bank 12 days prior to the date. So, for the month of November 2013 it will be £ 52.00.

Simon Hamer: Understand I’m ex bank staff.

Kiran: Thank you for understanding Simon.

Kiran: I have made changes in your Direct Debit amount to £30.00.

Simon Hamer: I’m now on the new tariff, please ensure the direct debits are as described
above
Kiran: I have checked the account and can see that the Tariff has been changed
and will ensure you the Direct debit remains £30.00. I would request you to provide the
meter reading every quarter so that the Direct debit gets reviewed according to the usage.

Kiran: Is there anything else I may help you with Simon?

Kiran: I haven’t heard from you for a while.  Are you still there?

Simon Hamer: I’m done Kiran, tariff done too. Thanks for trying,
I think if you used this responce to people who are desperately short of money
you would lose a customer. Smething for you to think on about.
Simon Hamer: **something**
Kiran: I completely understand your concern Simon.
Simon Hamer: OK, bye, thanks for your time.
Kiran: You are welcome

============================================

MY AFTER THOUGHTS !

So, based on a direct debit of £52 in November, and £30 thereafter, and the £540+ I’m in credit as I write, when will my balance fall to just paying eDF three months usage in advance?

Usage estimates are presently £61 a month under the new scheme.

Allowing for usage to be £60 (daughter now at Uni) and paying £30 from December (£52 Nov)

Target £180 in credit !

End of November – balance £530+

December 2013 – credit balance £500

January 2014 – credit balance £470

Feb , March, April, May, June, July x £30 reduction a month (another £180)

therefore the credit balance at end of July 2014 £290

so by the end of November (another 4 months at £30) the balance will be £170 in credit.

To those of you stating prices are going to rise …. I’M ON A FIXED TARIFF UNTIL MARCH 2017, and this is their estimates of my usage from present usage with my daughter home.

My Conclusion

An absolutely totally unreasonable stance and if I’d been desperate for money I’d have moved and closed the account to get the money back.

Should I be asking for credit interest ?

================================================

Update

So I received the paperwork confirming I had moved my tariff to the Fixed tariff. What do you think I was going to be charged on my direct debit, £52, £64, £30? Yes, that’s I thought too, where has £64 come from after all this discussion and our agreement. So I rang again and now my direct debit will be £30 from December. My point is that you have to manage these things you cannot just trust that things will go through as you agreed or expected, they will make errors and if you want to control your own finances, you will need to control your suppliers.

Top Solar States

simonhamer:

Statistics on each individual states energy production through solar energy in USA

Originally posted on rethink. renew. revive.:

After looking into the development of renewable energy infrastructures around the world, I’d like to take a closer look at our own progress here at home.  Which states are ramping up the clean energy production, and how?

Let’s look at the top 5 States for Solar Energy, photovoltaic and otherwise:

1. California – 1032.7 MW

It shouldn’t surprise anyone to see California at the top of this list.  The state is well-known for its progressive energy policies and one of the most aggressive Renewable Portfolio Standards of any state (target of reaching 33% renewable by 2020).  California has doubled the amount of solar capacity since 2009, and is set to increase it another 400 megawatts with the massive new 400 Ivanpah solar thermal plant coming online this year.  The Ivanpah plant is a unique array in the desert which directs the heat of the sun towards one of three towers, where…

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Beware of Greenwashing: Green-Living with Confidence

Originally posted on Green Living 4 Live:

What is Greenwashing?
Greenwashing refers to how companies take advantage of consumers with false or misleading claims about their products being environmentally and personally safe. They make claims about being “green” or “environmentally clean”-or even…

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Fracking – the hidden costs

Fracking – the hidden costs

Sunday’s program takes viewers inside a Bloomberg investigation into oil and gas companies paying millions to settle with Americans who claim fracking harmed their health. Peter Cook talks with Bloomberg reporter Mark Drajem and Bloomberg Government senior managing analyst Tony Costello about the investigation and what it means for potential federal regulation of the energy industry. (Source: Bloomberg)

Microsoft: Internet Explorer 10 Is The Most Energy-Efficient Browser, Uses Up To 18% Less Power Than Chrome And Firefox

simonhamer:

Fascinating, if not life shattering

Originally posted on TechCrunch:

If everybody switched from Chrome and Firefox to Internet Explorer 10 on Windows 8, we could save enough energy to power 10,000 U.S. households, a new study (PDF) commissioned by Microsoft says. The reason for this, Microsoft says, is its focus on making IE fast and the fact that IE taps into modern PC hardware like native graphics cards to speed up its rendering performance.

Let’s face it, when you think about browsers, the last thing you think about is how much power they consume. Indeed, this sounds like a pretty unusual question to ask, but given that we probably spend more time browsing the web than doing anything else on our laptops, using about 18 percent less energy, as the study claims IE does, could make a difference.

Overall, Microsoft says, switching to IE would save 120 million kWh in electricity and remove as much carbon…

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MOVA Solar Powered Spinning Globes

simonhamer:

Anything intriguing, that does not need power to move fascinates me.

Originally posted on Spectrum Scientifics' Store Blog:

We’ve been waiting for these to come in, and now they are here. We are talking about the MOVA Solar Powered Spinning Globes!

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These globes sit on their base and with just a little bit of light will spin. If you pick up the globe it will still spin! Put it on the table and it continues to spin! There is no cord, no batteries, and really odd is no obvious solar cells.

The secret is that the the globe is actually immersed in a liquid that in turn is inside a clear acrylic globe. There are solar panels located behind the printed image of the globe. Since the globe only needs a little bit of light to runt he drive mechanism this works out fine. Let;s take a look at a video of the globe in action:

The MOVA globes are a great desktop toy. and don’t just come…

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simonhamer:

I’m an Obama fan and am happy to be judged by others accordingly.

Originally posted on TechCrunch:

President Obama just concluded a group interview with a handful of bloggers on Google+. The 40-minute follow-up to the State of the Union covered a broad range of new issues: drones, Mark Zuckerberg, patent trolls, immigrant gay rights, gun control, the distribution of wealth, and even why the president is so “chill.” More than any interview I’ve seen in recent memory, the Google+ hangout gave a deeper insight into his own philosophy and process, even if it was when he deliberately dodged questions. The very quotable interview is likely to vindicate a lot of political interest groups. Below, we’ve collected the best of the interview.

Why Obama Is ‘Chill’

The president got his nickname “No Drama Obama” from his unwaveringly steady attitude. For the first time, he addressed this personality trait after being asked how growing up in multi-ethnic Hawaii shaped him. “Part of it is that the weather’s nice…

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